ASSIGNMENT 4: H01 Medical Office Management 1
Directions: Be sure to save an electronic copy of your answer before submitting it to Ashworth College for grading. Unless otherwise stated, answer in complete sentences, and be sure to use correct English, spelling and grammar. Sources must be cited in APA format. Your response should be four (4) double-spaced pages; refer to the “Assignment Format” page located on the Course Home page for specific format requirements.
In Lessons 1 through 4, you learned foundational information on the profession of
medical assisting. You learned about the required characteristics of a medical assistant,
the history of the profession, ethic and legal obligations of the medical assistant, patient
communication, and telephone techniques. For this written assignment, the concepts
learned from Lessons 1-4 will be applied. Please review the learning objectives for
Lessons 1-4 prior to beginning work on this assignment.
Complete Parts A and B for this assignment.
Part A: Kayla Christianson, CMA, has been employed six years by the cardiology
practice of three physicians. She is a graduate of a CAAHEP-accredited school.
Furthermore, Kayla received extensive hands-on training performing ECGs
while doing her required externship.
Kayla has completed an ECG ordered by Dr. Hsu for Mrs. Warner, a 76-yearold patient. Dr. Hsu, Kayla’s boss, has telephoned her explaining that he was
behind schedule doing rounds at the hospital. He asked her to do him a favor
and interpret Mrs. Warner’s ECG, sign his name, and fax the report to Mrs.
Warner’s referring internist who is expecting the results.
Provide detailed answers for each of the following questions. Your response
should be two (2) pages in length.
•
Given the scope of Kayla’s education, training, and years of experience as
a CMA, would this favor fall within the AAMA guidelines of her
responsibilities?
•
Would any portion of Dr. Hsu’s request fall within the guidelines? If so,
which portion(s)? Is an exception to these guidelines ever allowed?
•
How should Kayla respond to Dr. Hsu?
Part B: For more than two years, medical assistant Linda Lewis had been employed by
Drs. Norek and Klein, who are gerontologists. Also on staff are two registered
nurses, a medical laboratory technician, and a medical social worker. The
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daughter of one of the doctor’s patients has just called the office. She is very
distraught at the seemingly diminished capacity of her mother and insists on
speaking to the doctor.
Linda explains that both physicians take only emergency calls during patient
appointment hours, but that she will take a detailed message. This caller,
however, suggests that not only should her call be considered an emergency, but
that she will sue the doctor if the call is not handled accordingly.
Provide detailed answers for each of the following questions. Your response
should be two (2) pages in length.
•
What should Linda do immediately to diffuse the situation?
•
Is this clearly a case when the call should be passed on to one of the
registered nurses or the medical social worker?
•
Is this a case when the physician should be called to the telephone because
of the threat of an impending suit?
•
How could Linda ascertain whether or not this is indeed an emergency? Is
it up to her, as a medical assistant, to make such a determination?
•
Because this is the patient’s daughter rather than the patient herself, does
Linda have any reason to enter into a conversation with the caller? Could
Linda be ethically bound by confidentiality not to admit the woman’s
mother is a patient?
Grading Rubric
Please refer to the rubric on the next page for the grading criteria for this assignment.
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THIS IS THE END OF ASSIGNMENT 4.