Evaluate the role and importance of patient satisfaction.
Course Scenario: Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:

Emergency room services
Intensive care
Surgical care
Obstetrics
Diagnostic services
Some rehabilitation therapies
Inpatient pharmacy services
Geriatric services
Consumer physician referral services

Recently, the CEO has been hearing complaints from both patients and staff, varying from long wait times to rude physicians. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and to satisfactorily resolve them.
Scenario Continued
You started inviting various members of the organization to join you in the QI  development team. You received an email back from the Chief Financial Officer who questioned the value of surveying patient satisfaction. You must craft an email  response to her explaining the role of patient satisfaction in quality improvement and why it is important.
Instructions
Your email should use proper email formatting (including subject line description) and contain language appropriate to the receiver.
Emails are typically formatted in the following way:

Begin with a greeting
Thank the recipient
State your purpose
Add your closing remarks
End with a closing
Deliverable 3 required you to prepare an email to invite various
members of the organization to join the QI development team.
Your Deliverable:
-4- Correctly defined patient satisfaction and discusses this in
relation to healthcare while providing supporting details.
-4- Provided examples of the importance of patient satisfaction
surveys and thoroughly discusses supporting details
-4- Correctly defined examples of the relation of patient
satisfaction and quality improvement while thoroughly
discussing details of the relationship.
-1- You did not provide sample questions that measure
patient satisfaction.

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