Clinical Patient Workflow and Analysis
It is essential that you understand clinical patient workflow and realize its importance in the optimization of a health information system.
For this assignment, you are an informatics specialist working with a primary care clinic that is striving to enhance patient care, operational efficiency, and data accessibility. The clinic aims to streamline clinical workflows and integrate health information systems (HISs) to provide a more patient-centric and efficient health care experience. Your task is to assess the clinic’s existing patient journey through at least three clinical service areas (e.g., registration, clinical assessment, laboratory and imaging services, pharmacy, billing) and identify areas for optimization to meet these goals.
Primary Care Clinic Description:
The primary care clinic is a medium-sized, multidisciplinary facility serving a diverse patient population. It offers various services, including general medical care, immunizations, preventive care, chronic disease management, and minor procedures. Currently, they are using a limited HIS that provides basic functionality but falls short in supporting comprehensive electronic health care records.
Workflow Diagram: Use Microsoft Visio to create your patient care workflow. Use the standard flowchart symbols to represent each step, and ensure the diagram is clear, concise, and logically organized.
Your flowchart should do the following:
Demonstrate the clinical flowchart from patient registration to checkout.
Depict the existing patient journey thought at least three clinical service areas.
Indicate where at least three electronic health care applications are currently used.
Include any data entered/documented within the three clinical service areas or health care systems/applications.
Include the staff role at each data entry point.

Workflow Analysis: After creating the workflow diagram, conduct a comprehensive analysis of the patient journey from registration to checkout. Identify areas where the workflow may have inefficiencies, redundancies, or bottlenecks. Select at least three specific areas within the workflow that could benefit from optimization. Describe these areas, explaining why optimization is necessary and how it could lead to improved patient care and operational efficiency. These potential improvements could include additional applications, the integration of specific applications, or workflow redesign.
HI510 Unit 3 Assignment Rubric
Course: HI510 Health Information Applications and Systems
Criterion 1
Clinical Flowchart
(Diagram)
Criterion 2
Standard Symbols
(Diagram)
Level III Max Points
20 points
Level II Max Points
16 points
Level I Max Points
12 points
Not Present
0 points
Clinical flowchart
includes details
from patient
registration to
checkout with at
least three clinical
service areas.
Clinical flowchart
includes details
from patient
registration to
checkout with at
least two clinical
service areas.
Clinical flowchart
includes details
from patient
registration to
checkout and/or
depicts one clinical
service area.
No clinical
flowchart was
included.
Level III Max Points
20 points
Level II Max Points
16 points
Level I Max Points
12 points
Not Present
0 points
Uses all the
standard flowchart
symbols (rectangles,
diamonds, ovals,
and arrows) to
represent each step
with at least one
decision point.
Uses three of the
standard flowchart
symbols (rectangles,
diamonds, ovals,
and arrows) to
represent each step
with at least one
decision point.
Uses two of the
standard flowchart
symbols (rectangles,
diamonds, ovals,
and arrows) to
represent each step
with at least one
decision point.
Does not use a
minimum of two
standard flowchart
symbols.
Criterion Score
/ 20
Criterion Score
/ 20
Criterion 3
Health Care
systems/Applicati
ons (Diagram)
Criterion 4
Data Entry
(Diagram)
Criterion 5
Level III Max Points
20 points
Level II Max Points
16 points
Level I Max Points
12 points
Not Present
0 points
Indicates where at
least three
electronic health
care
systems/application
s are used.
Indicates where two
electronic health
care
systems/application
s are used.
Indicates where one
electronic health
care
system/application
is used.
Does not indicate
where electronic
health care
systems/application
s are used.
Level III Max Points
15 points
Level II Max Points
12 points
Level I Max Points
9 points
Not Present
0 points
Includes any data
entered/documente
d within three
clinical service areas
or health care
systems/application
s.
Includes any data
entered/documente
d within two clinical
service areas or
health care
systems/application
s.
Includes any data
entered/documente
d within one clinical
service area or
health care
system/application.
Does not include
any data
entered/documente
d within the clinical
service areas or
health care
systems/application
s.
Level III Max Points
15 points
Level II Max Points
12 points
Level I Max Points
9 points
Not Present
0 points
Criterion Score
/ 20
Criterion Score
/ 15
Criterion Score
Criterion 5
Level III Max Points
15 points
Level II Max Points
12 points
Level I Max Points
9 points
Not Present
0 points
Staff Role
Flowchart
designates the staff
Flowchart
designates the staff
Flowchart
designates the staff
Does not include
staff roles at any
roles associated
with each data
entry point for a
minimum of three
clinical service areas
or health care
roles associated
with each data
entry point for two
clinical service areas
or health care
systems/application
role associated with
each data entry
point for one clinical
service area or
health care
system/application.
data entry points.
systems/application
s.
s.
Level III Max Points
50 points
Level II Max Points
40 points
Level I Max Points
30 points
Not Present
0 points
(Diagram)
Criterion 6
Criterion Score
/ 15
Criterion Score
Criterion 6
Areas for
Optimization
(Analysis)
Criterion 7
Level III Max Points
50 points
Level II Max Points
40 points
Level I Max Points
30 points
Not Present
0 points
Describes at least
three specific areas
Describes two
specific areas for
Describes one
specific area for
Does not describe
any specific areas
for optimization,
explaining:
optimization,
explaining:
optimization,
explaining:
for optimization,
explaining why
optimization is
necessary and how
optimization could
lead to improved
why
optimization
is necessary
how
optimization
could lead to
why
optimization
is necessary
how
optimization
could lead to
why
optimization
is necessary
how
optimization
could lead to
improved
patient care
improved
patient care
improved
patient care
and
operational
efficiency
and
operational
efficiency
and
operational
efficiency
Level III Max Points
10 points
Level II Max Points
8 points
Level I Max Points
6 points
Criterion Score
/ 50
patient care and
operational
efficiency.
Not Present
0 points
Criterion Score
Criterion 7
Visio and APA
Formatting
Level III Max Points
10 points
Level II Max Points
8 points
Level I Max Points
6 points
Not Present
0 points
Workflow diagram
submitted using
Workflow diagram
submitted using
Workflow diagram
not submitted using
Workflow diagram
not submitted using
Visio. Analysis
follows APA
Visio. Analysis
follows APA
Visio. Analysis
follows APA
Visio. The analysis
does not conform to
formatting for all of
the following: the
title page, body of
text, citations, and
references.
formatting for three
of the following: the
title page, body of
text, citations, and
references.
formatting for at
least two of the
following: the title
page, body of text,
citations, and
references.
APA guidelines.
Criterion Score
/ 10
Total
/ 150
Overall Score
Level III
Level II
Level I
Not Present
133 points minimum
100 points minimum
1 point minimum
0 points minimum