Discussion #1: What Does Coordinated Care
Look Like?
After watching the Berwick video, answer the following questions (A-E)
1. Rebecca’s Story (9min):https://youtu.be/qM1gR8fOzx4 (Links to an external
site.)
2. Shrank, Rogstad, and Parekh (2019). Waste in the US Healthcare
System. Waste-in-the-US-Health-Care-System.pdf
Download Waste-inthe-US-Health-Care-System.pdf
3. The Triple Aim (3min):https://youtu.be/a_QskzKFZnI (Links to an external site.)
4. IHI: What does coordinated care look like? (5
min)https://youtu.be/0W2UG2GxSU4 (Links to an external site.)
5. AHRQ: What is Care
Coordination: https://www.ahrq.gov/ncepcr/care/coordination/atlas/chapter2.
html (Links to an external site.)
Discussion Questions:
A. Which components of the system — more specifically, which actors and technologies
— played a role in helping the patient get better?
B. Which care provider do you think played the most important role in the positive
patient outcome? Did they all contribute equally? Why or why not?
C. How was the mother using improvement science to help control her son’s asthma?
Why was that important to the story?
D. According to Dr. Berwick, what would have happened to the boy if the care had been
uncoordinated? Do you agree?
E. Have you ever witnessed a similar example of excellent coordinated care? What
happened?

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